BID Team

Your BID Team

BID Operations Manager Mark Mullen is supported by Project Support Executive Kimberley Herbert and uniformed Hosts, Balpreet and Chloe.

If you’d like to speak to any of the team via phone, email or would like to request a visit to your business please use the contact details below.

The Northampton Town Centre BID is project managed by Partnerships for Better Business Ltd (pfbb UK) who support the BID Board with their expert advice and in-depth knowledge of Business Improvement Districts.

Mark Mullen
Operations Manager
Kimberley Herbert
Project Support Executive

Role of a BID Host

The Host’s role is very diverse and no week is the same. The core responsibilities of the Hosts is to regularly engage with businesses in the BID area and promote BID projects and events. The Host’s also provide an ambassadorial presence in the town centre by assisting visitors with directions and tourist information. The Host’s also act as eyes and ears for other agencies such as Police and Council, throughout the day the Host’s will patrol the streets of the town centre and report ASB, cleaning and maintenance issues.

The Hosts are equipped with radios, which connect them to the Town Centre CCTV Operations allowing them to report ASB concerns and share intelligence regarding retail crime to shops. The Hosts are also equipped with body worn cameras, the cameras allow the Hosts to provide evidence to Northamptonshire Police. The Hosts also have access to first aid equipment which allows them to provide immediate emergency first aid to members of the public before an ambulance arrives.

Read this day-in-the-life diary to sample some of the typical activities of a BID Host, click here.